Publications
RSSB
news & events
Rwanda social security board unveiled a new platform that provides pension information services with ease and convenience.
2 years ago

Rwanda Social Security Board (RSSB) on Tuesday, January 31st, 2023 launched Imisanzu, an online platform that enables its members to keep track of their pension contributions, access reports, undertake retirement projections, and submit complaints without having to come to its offices.  

 

The platform was initiated as part of the ongoing strategy of digitising RSSB processes in order to provide more convenience to its members at all RSSB service touch points.  

 

Speaking during its launch at Kigali Convention Centre, Regis Rugemanshuro, the CEO of Rwanda Social security Board said that “the platform really puts the power of information in the hands of our members.”  

 

He indicated that launch of imisanzu platform is in line with the journey that the institution embarked on since 2020, consisting of transformation to become a truly member-first, data-driven and high performing institution. The platform is accessible via imisanzu.rssb.rw, where members can register, by entering their phone number, national ID or passport number for foreigners and RSSB affiliation number, to be able to use it.  

 

Rugemanshuro said that some of the members who interacted with the platform testified that they did not know that they had arrears in contributions dating back five years for example– as their employers did not contribute for them to the pension scheme during that period, despite this being deducted from their monthly salaries.  

 

Prof. Silas Lwakabamba, 76, who has used the platform, said that before subscribing to it, he could not know which employers had paid his contributions’’.

“’Thanks to the platform, that I can now monitor my pension and contributions’’: He said.  

 

“I realised a number of things. Number one, there are some contributions which were missing,” he said, indicating that he found he had missed one and a half years of contributions.  

 

“The advantages here for me, I can decide when to retire, and I know how much I will be getting,” he said, adding “where I can now claim the months which were not contributed, I will do it, because I have evidence.”  

 

Lionel Ngendakuriyo, RSSB, IT expert told participants that the imisanzu platform Is not just a simple digital system as we all know it.

It is not just a platform or a system. It’s real impact on people’s lives. With Imisanzu, you don’t have to wait 20 years to find out you have missing contributions. You can monitor it in real time!" Ngendakuriyo said.  

 

Data from RSSB show that during the pilot phase of the platform, it got over 46,000 on-boarded members. Also, it indicated that there were over 8,000 claims raised by the members, of which, 6,000 were resolved.  

 

‘’With convenience at the top of every consumer’s mind today, automating our services through platforms such as Imisanzu we have launched today not only gives our members ease of access to our services but also helps us increase the reach of pension insurance coverage within the country and ultimately growth of the financial sector. ‘’ said, RSSB CEO, Regis Rugemanshuro.

Share
Others
RSSB champions youth basketball in EjoHeza Tournament.

On 14th January 2014, Rwanda Social Security Board (RSSB) participated in the 3x3 EjoHeza Tournament, collaboratively organized by partner basketball team, The Hoops Rwanda.  

 

The contes...

10 months ago
RSSB gets data controller certification

The National Cyber Security Authority (NCSA) presented Rwanda Social Security Board (RSSB) with Data Controller certification, following the institution’s full compliance with registration requirement...

a year ago
EjoHeza district coordinators vows to attract more subscribers and boost savings

Rwanda Social Security Board (RSSB), on Wednesday, August 16th,2023 held an annual consultative meeting with all district coordinators of EjoHeza, Long-Term Saving Scheme to assess the last fiscal yea...

a year ago
Rwanda signs agreement with Vivo Energy and RSSB for introduction of electric buses in Kigali

The Government of Rwanda has signed an agreement with Vivo Energy and the Rwanda Social Security Board (RSSB) for the supply of over 200 electric buses in Kigali.  

In partnership with the Rwand...

a year ago
Rwanda’s long-term savings scheme gets merit certificate from ISSA

On May 17th, 2023 Rwanda’s Long-Term Savings Scheme, EjoHeza, scooped a certificate of merit by International Social Security Association (ISSA) for its innovative solutions for pension coverage exten...

a year ago
RSSB invests in Katapult Africa Seed Fund, Nine Start-ups selected for Accelerator Program

On Friday 4th November 2022, Katapult Africa officially launched its Accelerator Program in Kigali, Rwanda together with its partners, NORAD - Norwegian Agency for Development Cooperation, Tony Blair ...

2 years ago
Community-based health insurance scheme receives financial boost from AHF

KIGALI - May 25th , 2022 : AIDS Healthcare Foundation Rwanda( AHF Rwanda) handed over a cheque of 133,866,000 Frw to Rwanda Social Security Board to support Community-Based Health Insurance (CBHI) sch...

2 years ago
RSSB remembers former CSR employees killed during the 1994 Genocide Against the Tutsi

Rwanda Social Security Board (RSSB) has remembered its former employees who were killed during the 1994 Genocide Against the Tutsi. The event was organised as part of the 28th Commemoration of the Gen...

2 years ago
RSSB yibutse abakozi bakoreraga Isanduku y’ Ubwiteganyirize bw’ Abakozi y’u Rwanda (CSR) bishwe muri Genocide yakorewe abatutsi mu 1994

Kuri uyu wa Gatanu tariki 21/05/2021 Ubuyobozi n’abakozi b’ Urwego rw’Igihugu rw’Ubwiteganyirize mu Rwanda (RSSB) bibutse abakozi 19 bakoreraga Isanduku y’Ubwiteganyirize bw’Abakozi mu Rwanda (Caisse ...

2 years ago
Abanyarwanda barakangurirwa kwihutira kwishyura Mituweli ya 2020/2021.

Mu gihe hasigaye iminsi 24 ngo hatangire umwaka wa Mutuelle de Santé wa 2020/2021, imiryango ibihumbi 42 777 niyo yonyine imaze kwishyura umusanzu w’ubwisungane mu kwivuza (Mutuelle de Santé ) ya 2...

2 years ago
RSSB awards its best employees in customer service delivery

The Director General of RSSB, Regis Rugemanshuro on Wednesday 4th November, 2020 awarded 12 RSSB staff with certificates of appreciation in recognition of being outstanding employees in customer servi...

2 years ago
RSSB embarks on a new five-year strategic journey that envisions transforming RSSB into a “Member First, Data-Driven, and High Performing Organization”.

In a bid to transform RSSB into a member first, data-driven, and high performing organization, Rwanda Social Security Board, this fiscal year kicks off with a new elaborate and ambitious five-year str...

2 years ago